Refunds before June 1st
Before June 1st we can refund you in two ways: 100% as tuition credit for the next year OR all but $50 returned to you by your original method of payment.
Refunds up until 7 days before your session starts
Up until 7 days before the start of your session, we can refund you in two ways: all but $50 as tuition credit OR all but $100 returned to your original method of payment.
For precision in case it is needed, 7 days before your session will be defined as the start date on the calendar minus 7. Since check in starts at 3pm, your request must be submitted to our email by 3pm. All our sessions start on Saturday, so the Saturday before by 3pm is the deadline. For example, if your session is June 19, then the deadline to request your refund is Saturday June 12 at 3:00pm.
Refunds in the final 7 days before your session
We can give you all but $100 as tuition credit OR all but $300 to your original payment method if you need to cancel in the last 7 days before the session starts. At this point, it is very difficult to fill the space we held for you; it is too late for families on the waiting list, so we cannot offer cash back. We make cabin assignments, hire staff and order food based on registrations more than 7 days out, so our costs remain the same as if you were attending.
Refunds on the starting day of camp
After 12:01am on the day which camp starts, we cannot give any refunds.
No Refunds for homesickeness
There are no refunds for campers who go home due to homesickeness. Please encourage your children to be brave and stay the whole week. It helps campers stick it out when they know that their parents would like them to stay and have fun.
Deposit & Balance Due Dates
No payment is due at time of registration, but a payment plan with payment method and credit card information must be chosen.
The balance of tuition is due June 1st.
You may ask for an extension if your program is more than a month away. You may receive emails in
the meantime reminding you to pay. Sometimes we have office workers check on payments and they don't find the email asking for the extension. If so, please kindly reply to those emails to let him know that you received an extension.
Switching Weeks
There is no fee for switching weeks. There must be space in the new week to accommodate a switch.
In the event of a need to cancel, we will try to work with you to transfer to a different week with availability.
Replacement Camper
If you need to cancel and can find a replacement,
you may request that we substitute the new camper in for
the one originally registered.
This avoids any loss even of administrative fee, but you are responsible
for dealing with the exchange of money to transfer the spot.
This transfer only works if we have space for the new camper in the correct age & gender cabin.
Tuition Credit Use
Credit is for the season immediately following that for which credit was awarded and expires at the conclusion of that season e.g. if you registered for summer 2022, withdrew from summer 2022 before your session and received credit, your credit is good for any week of summer 2023 and expires at the conclusion of the summer 2023 season. If you register for 2023 with that credit, but then cancel, the credit cannot be rolled over to 2024.
Transferring credit to another family may be done on the customer end, but not from our end. We cannot pay you a cash refund and then have the other family pay us; they must pay you to purchase your credit from you.
Credits are applied to registered campers on our software, so we cannot send you a gift card or apply credit until after you enroll. We can send you an email confirming your credit amount.
Discounts
Discounts are applied after you register because of the technical limitation that we can only apply a discount to a camper in the system. You may defer payment and email us to apply your referral discount so that you can pay the right amount. If you overpay because of a discount, simply email and we can refund your payment partially to achieve the correct balance.